Troubleshooting
Common errors, root causes, and solutions.
6 articles
Troubleshooting4 min
Workflow Is Stuck or Not Completing
Diagnose and fix workflows that are stuck in "Running" status or silently failing.
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Troubleshooting3 min
Evidence Export Fails or Is Incomplete
Fix issues with evidence packages that fail to generate, download links that expire, or exports that are missing controls.
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Troubleshooting3 min
Cannot Log In or Account Locked
Resolve login failures, SSO configuration errors, and account lockout issues.
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Troubleshooting4 min
Integration Authentication Error
Diagnose and fix "Auth Error", "403 Forbidden", or "Insufficient Permissions" errors from cloud provider integrations.
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Troubleshooting3 min
Compliance Report Not Generating
Troubleshoot issues where compliance reports are blank, stuck generating, or show incorrect data.
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Troubleshooting4 min
Your project is too large — how to trim documents
What to do when Nexxis tells you your project exceeds the AI model's limit. Identify which files to remove, compress, or split — without losing the rest of your upload.
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